Our Complaints Procedure

At A&S Dental Surgeons Ltd, we endeavour to provide our patients with the highest level of care and service at all times, we therefore hope that you will find that your patient experience with us exceeds your expectations, at each and every visit and contact made with ourselves.

If for any reason, you find yourself dissatisfied with any element of the care you have received with us, we would encourage you to contact our practice manager, Sarah Berry in the first instance, so that we may resolve your complaint quickly and effectively. Sarah is best contactable on email at: management@aandsdental.co.uk

Sarah will acknowledge the patient’s complaint in writing and enclose a copy of our complaints procedure policy, as soon as possible, (normally within two working days). We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint.

If you remain dissatisfied after this initial process, you may elevate your complaint to one of our governing bodies. Please find a copy of our complaints procedure below, where you can find more information about the various governing bodies to whom you may raise a complaint, along with their contact details.